FAQs

Mas Collection

FREQUENTLY ASKED QUESTIONS

How do I return a product I’m not satisfied with?

You can request a return within 7 days of receiving your order. Visit our Returns page or contact support to begin the process.

Do you offer worldwide shipping?

Yes, we proudly offer worldwide shipping. Shipping times and rates may vary by country and are calculated at checkout.

What payment methods do you accept?

We accept all major payment methods including Visa, MasterCard, American Express, PayPal, and Cash on Delivery (COD) in eligible regions. All transactions are securely encrypted for your protection.

How can I contact customer support if I need help?

Our customer support team is available via email, live chat, and WhatsApp during business hours. Whether you have questions about orders, returns, or sizing—we’re here to assist you promptly.

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email or SMS with a tracking link. You can monitor your delivery in real-time.

Do you offer gift packaging or custom notes?

Yes, during checkout you can choose gift packaging and include a personalized message at no extra charge—perfect for special occasions!

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